Sound Familiar?
Why Toronto Businesses Switch to Echoflare
If any of these describe your current IT situation, you are not alone. These are the three most common reasons GTA businesses come to us.
01
Your IT provider reacts. They never prevent.
You call them when something breaks. They fix it. Then something else breaks. You are paying for a repair service, not a managed IT partner. Problems that should never happen keep happening.
02
You have no idea what you are actually paying for.
Monthly bills that vary. Per-ticket charges you did not expect. Add-ons for things that sound like they should be included. Your IT budget is a variable you dread instead of a fixed line item.
03
You have no visibility into your own IT environment.
You do not know how many devices are healthy. You do not know if your backups ran last night. You do not know if your team's laptops are patched. You are trusting your IT provider blindly.
The Echoflare Difference
What Changes When You Work With Us
Before Echoflare
Waiting for something to break before getting help
Unpredictable monthly bills with per-ticket charges
No idea if backups ran or devices are patched
Slow response times, sometimes waiting days
Security gaps you do not know exist until it is too late
IT provider does not know your business or your team
After Echoflare
Issues resolved before you notice them, 24 hours a day
One flat monthly fee. Everything included, no surprises
Live dashboard showing every device, backup, and SLA metric
Under one hour response, on-site within two hours GTA-wide
Layered cybersecurity with MDR, endpoint protection, and SOC 2
A dedicated team that knows your stack, your people, your priorities
What's Included
Complete IT Coverage. Zero Gaps.
Every Echoflare plan includes everything below. No tiers that hide essential services, no add-ons for things that should be standard.
24/7 NOC Monitoring
Our Network Operations Centre monitors your entire environment around the clock. CPU, memory, disk, services, and connectivity all watched continuously with automated alerting and human response.
Unlimited Helpdesk Support
Unlimited tickets, unlimited users, under one hour response on critical issues. No per ticket billing, no caps. Your team reaches us as often as they need to.
Proactive Patch Management
OS and application patches deployed on a tested schedule overnight so your team is never interrupted. No more restart required popups during working hours.
Mac and Windows Device Management
Full device lifecycle management using Jamf Pro for Apple and ConnectWise Automate for Windows. Enrollment, configuration, policy enforcement, and remote wipe all covered.
Backup Monitoring and Verification
We monitor every backup job daily and verify restores on a quarterly schedule. If a backup fails overnight, we know before you wake up.
Vendor Management
We deal with your ISP, phone provider, SaaS vendors, and hardware suppliers on your behalf. You stop being the middleman between your IT provider and everyone else.
Managed Detection and Response
24/7 SOC monitoring powered by Blackpoint Cyber MDR. Active threat hunting, automated isolation of compromised endpoints, and human analyst response within minutes of a detection.
Endpoint Protection
Bitdefender GravityZone deployed and managed across all devices. Next generation antivirus, anti-ransomware, device control, and application control policies enforced centrally.
Email Security and Anti-Phishing
TitanHQ email filtering with AI-powered phishing detection, attachment sandboxing, impersonation protection, and spam filtering for Microsoft 365 and Google Workspace.
Multi-Factor Authentication
MFA enforced across all user accounts and applications. We configure, deploy, and support MFA rollout so you achieve compliance without disrupting your team.
Compliance and Risk Assessments
PIPEDA compliance guidance, SOC 2 readiness support, and annual cybersecurity risk assessments. We document your controls and help you close gaps before they become liabilities.
Security Awareness Training
Automated phishing simulation and monthly training modules for your team. Human error is the leading cause of breaches and we reduce that risk systematically.
Microsoft 365 Management
Full tenant administration including licensing, Exchange Online, SharePoint, Teams configuration, Intune device management, and Conditional Access policy deployment.
Cloud Migration
On premises to cloud migrations planned, executed, and verified by our team. We handle Microsoft Azure, Microsoft 365, and hybrid environments with a zero downtime migration approach.
Managed Cloud Hosting
Infrastructure management on Azure and AWS. Server provisioning, scaling, security hardening, backup configuration, and monthly cost optimization reviews.
Cloud Backup with Wasabi
Immutable cloud backup powered by Wasabi with Veeam. Your data is encrypted, geo-redundant, and recoverable within hours. We test your restore capability quarterly.
Live Client Dashboard
Your dedicated MyITFleet portal shows every device, every alert, and every SLA metric in real time. Log in from anywhere and see exactly what your IT environment looks like right now.
Fleet Health Scoring
Every device in your environment gets a health score based on CPU load, memory usage, disk capacity, patch status, and backup health. You see your weakest devices at a glance.
SLA Tracking and Reporting
Every ticket, every response time, and every resolution tracked against your SLA commitments. Monthly reports generated automatically with no chasing your MSP for numbers.
Jamf Pro Integration
MyITFleet integrates directly with Jamf Pro to surface Mac and iPhone fleet health alongside Windows devices. One unified view of your entire mixed environment.
Powered by MyITFleet
Explore MyITFleet
The Only Toronto MSP That Built Its Own Platform
Every other MSP in Toronto uses the same generic tools. We built MyITFleet because those tools did not give our clients the visibility they deserved. The result is a live dashboard that puts you in control of your IT — not in the dark about it.
Real-time visibility into every device and alert
Fleet health scoring across Mac and Windows
Automated SLA reporting — you always know how we are performing
Your data, your access, always — no blackbox support
How We Price
Two Models. Both Fully Transparent.
We offer two engagement structures depending on how your business operates. Both include MyITFleet access and full visibility into everything we do. Pricing is tailored to your environment — contact us for a proposal.
Block Hours
Pre purchased support time
Purchase a block of hours upfront at a preferred rate. Draw down as you need support. Ideal for businesses with predictable, lower volume IT needs that want coverage without a monthly commitment.
Hours bank that rolls over monthly
Preferred hourly rate vs ad hoc
Remote and on site support included
MyITFleet monitoring included
Monthly utilization reporting
Best for 5 to 20 users
Get a Quote
Most Common
Per Endpoint
Fully managed, flat monthly rate
One flat monthly fee per managed device. Unlimited helpdesk, 24/7 NOC monitoring, patching, security, and full MyITFleet visibility. No per ticket charges, no surprise invoices. Your IT budget becomes a fixed line item.
Unlimited helpdesk with no ticket caps
24/7 NOC monitoring and alerting
Proactive patching and maintenance
Cybersecurity and MDR included
MyITFleet dashboard and SLA reporting
Best for 20 or more managed devices
Get a Quote
Both models are customized to your environment. We scope every engagement individually and provide a detailed proposal before anything is signed. Book a free assessment to get a number that actually reflects your situation.
Getting Started
Up and Running in 10 Business Days
Switching IT providers feels daunting. We have done this hundreds of times. Here is exactly how it works from first call to fully managed.
1
Free IT Assessment
We review your current environment, identify gaps, and give you an honest picture of what needs fixing. No cost and no obligation.
Day 1
2
Proposal and Onboarding Plan
You receive a flat rate proposal and a detailed onboarding plan scoped to your exact environment. No surprises, no hidden scope.
Days 2 to 3
3
Deployment and Integration
We deploy MyITFleet, install monitoring agents, integrate your existing tools, and establish your security baselines. Your team barely notices.
Days 4 to 9
4
Fully Managed and Monitored
Your environment is live in our NOC. Your team gets helpdesk access. You get your MyITFleet dashboard. IT is no longer your problem.
Day 10
GTA Local
Headquartered in Vaughan. Serving All of Toronto.
When remote is not enough, we show up.
Our office is at 30-55 Administration Road in Concord, Vaughan. That puts us within two hours of every major GTA business district. No scheduling a technician from out of town. No waiting until next week. We come to you.
We serve Toronto, Vaughan, Mississauga, Markham, Brampton, North York, Scarborough, Etobicoke, and the surrounding GTA. If your business is in the Greater Toronto Area, we are your local IT team.
<1hr
Remote response
2hr
On-site GTA
8+
GTA areas served
24/7
NOC coverage
Common Questions
Everything You Want to Know Before You Call
Everything. 24/7 NOC monitoring, unlimited helpdesk support, patch management, endpoint protection, email security, cloud backup monitoring, vendor management, Microsoft 365 administration, and full access to the MyITFleet dashboard. All included in one flat monthly fee with no per-ticket billing and no add-on surprises.
Echoflare offers two pricing models: block hours for smaller teams with variable needs, and a flat per endpoint monthly rate for fully managed environments. Both include unlimited helpdesk and 24/7 NOC monitoring with no per ticket charges. Contact us for a scoped proposal based on your device count and requirements.
Critical issues receive a response in under one hour. Most issues are resolved proactively by our NOC before you are even aware of them. For situations requiring on-site support, we can reach most GTA locations within two hours from our Vaughan headquarters.
Yes, and it is one of our strongest differentiators. Echoflare is a certified Apple specialist and manages Mac environments using Jamf Pro for device management, policy enforcement, and remote support. We support fully Mac, fully Windows, and mixed environments. MyITFleet integrates with Jamf Pro to give you unified visibility across all your devices in one dashboard.
Most clients are fully onboarded within 10 business days. The process involves a free IT assessment, proposal, agent deployment, MyITFleet setup, security baseline configuration, and a final handoff review. Your team experiences minimal disruption — most of our work happens in the background.
Yes, and we make it straightforward. We have handled dozens of provider transitions and we manage the coordination with your outgoing IT team to ensure there is no gap in coverage. We obtain all necessary documentation, credentials, and configurations as part of the onboarding process so you never feel like you are starting from scratch.
Free IT Assessment
Stop Managing Your IT Provider.
Stop Managing Your IT Provider.
Let Us Manage Your IT.
Book a free 30-minute IT assessment. We will review your current environment, identify your three biggest risks, and give you a flat rate proposal — all at no cost and no obligation.
No sales pitch. No lock-in. Just an honest conversation about your IT.